At Tixible we want you to be happy with what you buy. This policy explains when and how you can get a refund from Tixible Technologies ("Tixible", "we", "us"), registered in Nigeria with the Corporate Affairs Commission (CAC), BN 9982514.
1. Custom services (websites, apps, automations, design, Website Fix-It)
- Before work starts: if you cancel before we begin work, you get a full refund of any amount paid, minus any third-party fees we have already paid on your behalf (for example domain or hosting purchases), which we will show you.
- After work starts: projects are billed in stages (milestones). You can cancel at any time. We will refund any amount paid for milestones we have not yet started. Milestones already delivered and approved by you are not refundable.
- Free audits under Website Fix-It are free. There is nothing to refund.
- If we can't deliver: if Tixible cannot deliver what was agreed, you will receive a refund for the undelivered part.
- Revisions first: if you are unhappy with a delivery, tell us within 7 days. We will first try to fix it with revisions as agreed in your project scope.
2. Digital products (templates, guides, ebooks, courses)
- Because digital products can be downloaded immediately, they are generally non-refundable once downloaded or accessed.
- Exceptions: we will refund you if, within 14 days of purchase, the product is faulty, cannot be downloaded, or is materially different from its description, and we cannot fix the problem.
- Duplicate purchases made by mistake are refunded in full.
3. Software and subscriptions (including TBMS Trader)
TBMS Trader is currently available as a demo by request, and is not yet open for paid public signup. This section applies once paid plans open.
- Subscriptions can be cancelled at any time; cancellation stops the next renewal. You keep access until the end of the period you have paid for.
- First-time purchases: if the software does not work as described and we cannot fix it, you can request a refund within 7 days of your first payment.
- No refunds for trading results. TBMS Trader is software that runs on your own trading account with limits you set. Trading involves a high risk of loss. Losses, missed profits or market outcomes are not grounds for a refund. Please read our Risk Disclosure.
4. How to request a refund
Email support@tixible.com with your name, the email or phone you used, the order or invoice number, and the reason. We reply within 1 business day and decide within 5 business days.
5. How refunds are paid
Approved refunds are returned to the original payment method (for example your card or bank through a payment provider such as Paystack). Card and bank refunds usually arrive within 5 to 10 business days, depending on your bank. International payments may take longer, and currency conversion or bank fees charged by third parties may not be recoverable.
6. Your legal rights
Nothing in this policy limits any rights you have under applicable consumer protection law, including Nigeria's Federal Competition and Consumer Protection Act.
7. Contact
Tixible Technologies. Email support@tixible.com. WhatsApp +234 911 645 8310.